Shipping Information

What are the shipping charges? provides most of the items as Free shipping. Some sellers on this website may charge shipping for delivery, which are clearly mentioned in the page. All items are packed carefully for safe delivery. Shipping charges are always clearly mentioned on the product page.


What is the estimated delivery time?

The estimated time of delivery is within 10 working days for domestic orders and 21 working days for international orders. All orders get shipped within 5 days from the Seller’s warehouse.


Who are your shipping partners?

We ship all products through reputed courier companies like DTDC, Overnite, Bluedart,  DHL and Fedex or SpeedPopst. Your items can be tracked by their tracking numbers on their website.

Do you deliver internationally?

We deliver items internationally through reputed courier services. The Prices may be different for different countries to account for shipping and other costs.


Who bears the Octroi for certain locations in India?

Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwardi , Kothrud (Pune) , Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. is not responsible for any octroi payments.


Who would be responsible for paying local taxes in countries outside of India?

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.


What is your refund procedure?

The customer/buyer has to get back to a2zcrafts customer care through phone/email within 24 hours of receipt of  goods not meeting description. a2zcrafts will then log a dispute and initiate a process of resolution between the artisan/designer and the customer. Customer will have to send an image of product on email in case she is claiming that the product is  not meeting description. The return shipping to seller for the product will be borne by the customer.

We deal with handicraft items, some of which are fragile in nature. We take extreme care in handling, packing and shipment. We try to keep the price as low as possible. But at times, an item can get damaged in shipment or at customer hand. A2ZCRAFTS.COM does not takes responsibility for the damage in such case and no return/refund request is entertained in such case.